Return & Refund Policy

Cleensy
https://www.cleensy.com
United Kingdom

Address: J. Janonio g. 12A-1, LT-92252 Klaipeda, Lithuania
Email: info@cleensy.com
Phone: +44 7700 100339
Contact: https://www.cleensy.com/pages/contact

Cleensy Return & Refund Policy

30-Day Easy Returns

At Cleensy, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is easy and our client support team will assist you.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

How to Return an Item

  1. Contact Us: Email our team at info@cleensy.com with your order number and reason for the return.
  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes up to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Order Cancellation Policy
Orders can only be cancelled before they are processed or shipped. Once an order is fulfilled, cancellation is no longer possible.

No Restocking Fees
We do not charge any restocking fees for returned items.

Questions?
Visit our FAQs page or contact our customer service.

Contact Information:

Business Name: Cleensy
Address: J. Janonio g. 12A-1, LT-92252 Klaipeda, Lithuania
Email: info@cleensy.com
Phone: +44 7700 100339
Contact: https://www.cleensy.com/pages/contact

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply to your e-mail within 1–2 business days.

Thank you for shopping with Cleensy.